Effective Date: August 25, 2025
At Jalsonlineshop, we want you to be fully satisfied with your purchase. This Warranty Policy explains the coverage, terms, and conditions for products bought from our online store.
1. Warranty Coverage
The warranty applies only to products purchased directly from Jalsonlineshop
2. What Is Covered
Manufacturing defects such as broken parts, faulty stitching, or malfunctioning components.
Products that fail under normal use and proper care within the warranty period.
3. What Is Not Covered
Damage caused by misuse, accidents, negligence, or improper handling.
Normal wear and tear (scratches, fading, fabric stretching, etc.).
Damage caused by unauthorized repairs or modifications.
Consumable items (e.g., supplements, food, cosmetics) unless proven defective at delivery.
4. Warranty Claim Process
To file a warranty claim:
Contact our customer support at jalsonlineshop@yahoo.com.
Provide proof of purchase (order number, receipt, or invoice).
Share photos or videos of the defect for verification.
Ship the product back to us if required (Shipping costs are shouldered by the customer. Fees vary depending on location, courier service, and total order weight.).
5. Remedies
Upon approval of your warranty claim, we will at our discretion:
Repair the defective item,
Replace it with the same or equivalent product, or
Issue a refund (full or partial) based on the situation.
6. Limitation of Liability
Our responsibility is limited to the repair, replacement, or refund of the defective product.
We are not liable for any indirect, incidental, or consequential damages.
7. Governing Law
This Warranty Policy is governed by the laws of Philippines.
